售后客服也就是售后服务,只要与服务相关的工作一般都是不容易的,每天买单的人较多,有的是刷卡有的是现金结账,下面小编为大家整理的售后投诉英语对话,希望对大家有用!
售后投诉英语对话
A:Can I help you?
您有事吗?
B:Yes, we bought twenty electric heaters in your store three days ago. But now two of them don't work.
是的。我们三天前在贵店购买了20台电暖器,但现在有两台坏了。
A:Oh, I'm so sorry to hear that. Could you tell me the brand?
哦,非常抱歉听到这种情况。您能告诉我是什么品牌的吗?
B:Yes, it's Caihong-150 Electric Heaters.
可以,是彩虹牌150型电暖器。
A:What's the matter?
什么毛病?
B:The problem is that it doesn't heat after we turn on the electricity.
毛病出在我们通电后,电暖气热不起来。
A:Please bring the receipt and the warranty card with you. We'll be delighted to repair or replace them.
请您把发票和保修卡拿来,我们将很乐意为您修理或更换两台。
B:Thanks a lot.
非常感谢。
A:You are welcome.
不客气。
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