酒店实用英语口语

酒店服务行业都要和各种各样的客人打交道，不管您是酒店服务人员，还是客人，口语交流是必不可少的，下面小编为大家带来了酒店实用英语口语，供大家参考。

酒店实用英语口语一

1. I want to reserve a room for two hundred people to hold a dinner party.

我想预定一间能容纳二百人的宴会厅举行晚宴。

2. I'm sorry we are booked out for this evening.

抱歉，今晚订满了。

3. When do you start to serve dinner in the evening? (When is the restaurant open for breakfast?)

你们什么时候供应晚餐?(几点供应早餐?)

4. When are the restaurant hours?

餐厅营业时间几点到几点?

5. But I prefer a table by the window. My wife loves the night view of Shijiazhuang.

但是我想要一个靠近窗户的桌子。我爱人喜欢看石家庄的夜景。

6. I'm sorry,. The tables by the window are all occupied.

对不起，靠近窗户的桌子全都有人了。

7.This is “Century Hotel”。 Good morning. May I help you?

早安，这里是世纪大酒店。能为您效劳吗?

8. We have received many bookings and I cannot guarantee a table by the window.

我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。

9.You can be sure that we'll try our best.

请相信我们会尽较大努力的。

10. Thank you for calling, sir. We look forward to your visit.

谢谢您的电话，我们盼望着您的光临。

New words and expressions

reserve v. 预定

hold v 容纳

book v 订购

view n. 景色

occupy v. 占满

guarantee v. 保证

look forward to 盼望

酒店实用英语口语二

1.I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。

2.What's the price difference?两种房间的价格有什么不同?

3.A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4.I think I'll take the one with a front view then.我想我还是要阳面的吧。

5.How long will you be staying?您打算住多久?

6.We'll be leaving Sunday morning.我们将在星期天上午离开。

7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

8.I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9.We do have a single room available for those dates.

我们确实有一个单间，在这段工夫可以用。

10. What is the rate， please?请问房费多少?

11.The current rate is$ 50 per night.现行房费是50美元一天。

12. What services come with that?这个价格包括哪些服务项目呢?

13.That sounds not bad at all. I'll take it.听起来还不错。这个房间我要了。

14. By the way， I'd like a quiet room away from the street if the is possible.

顺便说一下，如有可能我想要一个不临街的安静房间。

15.Welcome to our hotel.欢迎光临。

16.So you have got altogether four pieces of baggage?您一共带了4件行李，是不是?

17. Let me have a check again.让我再看一下。

18.The Reception Desk is straight ahead.接待处就在前面。

19.After you， please.你先请。

20.Excuse me， where can I buy some cigarettes?劳驾。我到哪儿可买到香烟?

21.There is a shop on the ground floor.一楼有个商店。

22.It sells both Chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。

23.Can I also get some souvenirs there?也可以买到纪念品吗?

24.There is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。

25.Excuse me，where is the restaurant?劳驾，请问饭厅在哪儿?

26.We have Chinese restaurant and a western-style restaurant.Which one do you prefer?我们有中餐厅和西餐厅，你愿意去哪个?

27.I'd like to try some Chinese food today.今天我想尝尝中国菜。

酒店实用英语口语三

一、招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗?

Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。

Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗?

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗?

二、回答

1.一般性的回答

I see, sir. 我明白了，先生。

Certainly, sir.好的，先生。

2.请对方再等一会儿

Just a moment, please. 请稍等。

Thank you for waiting. 您久等了，先生。

I am very sorry to have kept you waiting. 很抱歉让您久等了。

Could you wait a little longer, please?

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can't do that. 不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay. 很抱歉延误了时间。

I am very sorry for the inconvenience. 很抱歉造成您的不便。

I would like to apologize for the mistake. 为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome. 不客气。

Thank you, sir. 谢谢您，先生。

Thank you very much. 非常感谢您。

6.交给客人某些东西时，可以说

Here you are. 您要的东西在这里。

Here is your room key. 这是您的房间钥匙。

Here it is. 这是您的东西。

7.当客人准备离开时，可以说：

Have a nice day. 祝您有美好的一天。

Please enjoy your stay 祝您住宿愉快。

We hope to see you again soon. 希望不久能再次见到您。

Thank you for staying with us. 谢谢光临。

8.当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon? 对不起?

Pardon me? 对不起?

I beg your pardon? 对不起请再说一遍好吗?

Could you repeat that, please? 请您重复一遍好吗?

酒店实用英语口语四

What kind/type of room do you like/prefer?

请问你要订哪种房间?(一般服务员都会以这句话来引入话题， 也是我们需要熟悉的酒店常用英语口语)

We have single rooms,double rooms and suites and deluxe suites and Presidential suites.

咱们旅馆里有单世间、双世间、套房、豪华套房及总统套房。

I want to reserve a single room with shower. 内容来自

我想预订一间有淋浴的单人房间。

Could I book a double room with bath?

我可能预订一间有浴缸的双人客房吗?

下面是关于房间需求的酒店常用英语口语：

I'd like to make a reservation for a suite with both shower and bath.

我想预订一个既带淋浴又带浴缸的套房。

I'd like a room with a view. 内容来自

我想要一个风景较好的房间。

I'd prefer a quiet room. 内容来自

我想要一个安静点的房间。

I'd like a room facing the sea/the mountains.

我喜好朝向大海/群山的房间。